Complaint Handling

Complaint / demand management includes tasks such as management of complaints and requests between the service authority and the service provider institution, disclosure of the incident subject to the complaint with photos, the time of entry of the complaint to the system, monitoring and reporting the origin, quantity and nature of the complaints received and resolving the complaints and closing it again with photos,  closing the call for complaints, converting notifications, complaints and solution time to performance evaluation.

Tenko® Customer satisfaction device

Temko® Device

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